Your ERP Is Only as Good
as Your Team's Confidence in It
Go-live is not the finish line — it is the starting point. HM Technologies provides the training and ongoing support that turns your ERP investment into a genuine competitive advantage.
Urdu & English TrainingAll Sessions RecordedWhatsApp Support Channel4hr Premium SLA
THE TRUTH ABOUT GO-LIVE
Research consistently shows that the primary reason ERP implementations fail is not the software — it is adoption. Users who do not understand the system revert to spreadsheets within weeks of go-live.
HM Technologies provides training that is built around how your team actually works, not around how the software was designed. Role-specific, practical, recorded, and delivered in the language your team is comfortable in.
- Role-specific sessions for every department
- Conducted in Urdu or English — your choice
- Every session recorded and delivered to you
- Training on your live data — not dummy examples
- New staff can self-onboard from the recorded library
- Refresher sessions available at any time
TRAINING PROGRAMMES
Training Designed for Real Users,
Not IT Professionals
End-User Training
- Department-specific sessions: accounts, warehouse, production, HR, sales
- Practical exercises — trainees complete real transactions during the session
- Conducted in Urdu or English depending on team preference
- Sign-off assessment at the end of each module
System Administrator Training
- User management, role configuration, and permission setup
- Backup and restore procedures for your IT team
- First-level troubleshooting and escalation guidelines
- Custom field and report management without developer access
Recorded Training Library
- Every session recorded in HD — delivered to you after each day
- New employees can self-onboard at their own pace
- Builds a permanent internal knowledge base for your organisation
- No need to reschedule trainers for every new hire
Ongoing & Refresher Training
- Quarterly refresher sessions for existing users
- Module-specific training when you expand the ERP
- Available on-site in your office or online via video call
- Documentation package included with every training block
SUPPORT PLANS
Continuous Support After Go-Live
Flexible retainer plans so you always have expert help available — however much or little you need.
STARTER
Email Support
- Email support with 48hr response SLA
- Bug fixes and minor configuration changes
- Monthly system health report
- Access to recorded training library
- Ideal for self-sufficient teams that need a safety net
MOST POPULAR
BUSINESS
WhatsApp & Priority Support
- WhatsApp + email support with 24hr SLA
- Bug fixes and minor enhancements included
- Quarterly review and planning meetings
- Up to 4 hours of support work monthly
- Priority response for production-critical issues
ENTERPRISE
Dedicated Engineer
- Named engineer assigned to your account
- 4-hour SLA for critical production issues
- On-site visits included (minimum quarterly)
- Unlimited minor enhancements and config changes
- Monthly performance and planning review
“Our team was nervous about switching to a new ERP. HM Technologies trained everyone in Urdu, recorded every session, and stayed available on WhatsApp throughout. The transition was genuinely smooth.”
📈 Team fully self-sufficient within 3 months
N
Nasir Ahmed
Finance Manager, Amafhh Paper Products
“Two years on the Business Support plan. Any time we have an issue, the HM Technologies team responds within hours — often within minutes on WhatsApp. It genuinely feels like having an in-house ERP team.”
📈 Zero unresolved issues in 24 months
K
Kamran Butt
IT Manager, Yas Packages
4hr
Critical SLA
100%
Sessions Recorded
Bilingual
Urdu + English
Direct Channel
Stop Worrying About What Happens After Go-Live
Get a support plan that matches your team size and budget. Free consultation — no commitment required.
